Your organization depends on reliable, secure, and well-managed technology. MicroNet delivers structured IT and Cyber Security services designed to keep systems stable, users productive, and leadership informed—without surprises.
We proudly support organizations across the Greater Kansas City Metro area with a disciplined, transparent approach to IT support that aligns technology with business outcomes.
Responsive Support Across the Greater Kansas City Metro
When technology issues arise, timely and knowledgeable support matters. MicroNet delivers responsive IT support to organizations across the Greater Kansas City Metro area, backed by live, human technicians who understand both your technology environment and your business needs.
Clients can connect with our team by phone, email, client portal, PC agent, or by scheduling a technical consult with their account manager. Many issues are resolved remotely to reduce downtime and restore productivity quickly. When on-site support is required, our team coordinates efficiently and timely.
Our structured support model ensures every request is handled consistently, prioritized appropriately, and communicated clearly from start to resolution.
Established & Trusted
MicroNet has supported businesses in the Kansas City region since 2009. Our reputation is built on long-term client relationships, consistent delivery, and clear expectations—not short-term promises.
Business-First Technology Guidance
Technology decisions should support business goals, not complicate them. We design, evaluate, and recommend solutions based on operational needs, risk considerations, and long-term value.
Our disciplined MAPS process helps ensure technology investments are intentional, measurable, and aligned with your organization’s priorities.
Comprehensive IT Coverage
MicroNet provides end-to-end IT services, including:
- Hardware and software lifecycle management
- Infrastructure monitoring and maintenance
- Helpdesk services
- Governance and compliance services
- Vendor coordination and renewal management
By managing the full scope of your IT environment, we allow your internal team to focus on running the business while we handle the technology.
Proactive by Design
Our service model emphasizes prevention over reaction. Through daily monitoring, automated patching, and structured reviews, we identify and address issues before they impact users—within clearly defined service boundaries.
This proactive approach improves system stability and reduces unexpected disruptions.
Structured Project Delivery
From infrastructure upgrades to system migrations, MicroNet manages projects with clear planning, accountability, and coordination. We oversee timelines, vendors, and execution details to ensure projects are completed efficiently and aligned with expectations.
Clear, Plain-Language Communication
We believe technology should be understandable. Our team explains issues, recommendations, and outcomes in plain language so you can make informed decisions without unnecessary technical complexity.
Commitment to Client Satisfaction
We stand behind our work and our relationships. If something isn’t right, we address it promptly and professionally, with a focus on resolution and long-term partnership.
Uniquely Disciplined: The MAPS Process
Manage → Assist → Protect → Solve → Repeat
MAPS is MicroNet’s disciplined approach to delivering IT services with consistency, accountability, and purpose. It defines how we manage technology, support users, reduce risk, and help organizations plan for what’s next—cycle after cycle.
Manage
Structured oversight and accountability
We don’t just deploy tools—we apply discipline.
- Technology Business Reviews (TBRs) are conducted according to the selected IT Support Plan, providing structured discussions around system health, hardware lifecycle planning, budgets, upcoming projects, and improvement opportunities.
- Scheduled server maintenance and health reviews are performed as part of the defined maintenance cadence.
- Daily monitoring ensures system alerts and conditions are reviewed and triaged during Business Hours, with issues addressed through established service workflows.
- Governance structure: For organizations that require formal oversight, governance activities are facilitated through defined cadence, documented follow-up, and accountability when included in the selected service plan.
Clients can schedule a technical consult with their account manager as needed between scheduled reviews.
Assist
Helpdesk-driven, responsive, and documented support
Assist is where clients interact with MicroNet day to day.
- Helpdesk support: Our Helpdesk is staffed by live, human technicians who provide user support, issue resolution, and escalation according to defined support hours and severity levels.
- Local and responsive: MicroNet is locally owned and operated, supporting organizations across the Greater Kansas City Metro area.
- Versatile and competent: Our technicians support the platforms, systems, and applications commonly used by small and mid-sized businesses.
- Documented and transparent: Helpdesk activity, resolutions, and key system details are documented and made available through the client portal to support continuity and informed decision-making.
Helpdesk services are delivered in alignment with the selected IT Support Plan, including included services and Tech Time usage where applicable.
Protect
Baseline protection with scalable security maturity
Every MicroNet IT Support Plan includes foundational protection designed to reduce risk and improve system stability.
- Built-in protection: Monitoring, patch management, maintenance practices, and security-aware recommendations are part of all IT service tiers.
- Risk-aware operations: Security considerations are factored into how systems are managed, supported, and maintained.
- Stabilized environments: Reducing recurring issues and operational instability is a key component of protecting the business.
For organizations with higher security, insurance, or compliance requirements, protection can be expanded through dedicated Cyber Security plans, progressing from Protect to Sentry and Vigilant tiers. These services build on the IT foundation to deliver increased visibility, controls, and proactive risk management.
Solve
Solutions, governance alignment, and forward planning
Solving technology challenges requires more than fixing today’s issue—it requires foresight and alignment.
- Solutions-based: We focus on understanding the underlying business problem before recommending technology solutions.
- Growth-minded: Recommendations are evaluated for scalability, lifecycle longevity, and long-term business impact.
- Forward-thinking: Through structured reviews and ongoing discussions, we help clients anticipate technology needs before they become urgent.
- Governance and compliance alignment: For organizations with regulatory, insurance, or risk-management requirements, we help align technology decisions, controls, and planning to defined governance and compliance objectives—when included in the selected service plan.
Governance and compliance services are facilitated, not owned, and responsibilities are clearly defined.
Repeat
Continuous improvement by design
Technology and business needs evolve. MAPS is intentionally cyclical, ensuring improvements are identified, implemented, reviewed, and refined over time.
Important Note
MAPS describes our service philosophy and operating model. Specific services, cadence, response times, and deliverables are defined by the selected IT Support Plan, Cyber Security Plan, and applicable Order.
Our Core Values
Respect People
We build long-term relationships by treating clients, employees, and partners with respect, professionalism, and empathy. Strong IT partnerships start with trust.
Integrity Always
We do the right thing—especially when it’s hard. Integrity, transparency, and ethical decision-making guide how we deliver IT support and cybersecurity services.
Accountability Matters
We take ownership of outcomes, not excuses. Our team is accountable for results, service quality, and delivering reliable IT solutions that businesses can depend on.
Adapt and Improve
Technology evolves quickly, and so do we. We stay agile, continuously improve our processes, and proactively adapt to new technologies and security challenges.
Deliver on Commitments
We stand behind our word. When we commit to timelines, service levels, or outcomes, we follow through—because reliability is essential in IT support.
