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Client Access Links

Technicians Work Quickly and Quietly

MicroNet is the computer management specialist for our business.  Mike H. [founder of MicroNet] has cleaned up a myriad of problems with our computers (viruses, etc.) and has allowed me to do business anywhere using software that connects my laptop (purchased thru MicroNet) to our main office computers.  We eagerly signed on to their Total Computer Management program.  For a minimal cost, we have an IT specialist on-call for any and all problems.  MicroNet technicians work quickly and quietly to manage our IT problems for us - we couldn't ask for a better situation.  We are always pleased to refer Mike and his staff to our customers who need IT assistance.

-Beverly Williamson, Cartridge Depot, 8686 W. 96th Street, Suite 124, Overland Park, KS 66212

Managed Services Benefits

Client Access Portal

üCreate and view tickets, manage and view projects, self-manage portal users, view invoices, and view service bucket balances

üAvailable at no charge to Essential, Advanced, and Complete Computer Care clients

Alerts and Reporting

üAlerts Monitoring:  MicroNet is alerted to all systemic issues, and will then determine if the alert is actionable or benign, taking action where necessary.  With more than 20 hourly and daily checks being reported, the health of each computer is readily available and monitored daily.

üIn-depth Reporting:  Each computer is automatically and fully inventoried (hardware and software); daily, weekly, or monthly system health reports can be provided; and some plans include annual computer and network reviews with the client.

Security and Performance Tuning

üAutomated Performance Tuning:  Automated tasks clean out temp files daily, defragment hard drives monthly, and can restart problematic services.

üPatch Management:  PCs are automatically updated for Windows and many common software patches on a weekly defined schedule.  Servers can be manually updated for Windows patches quarterly.

üSecurity Software:  Cloud Security Protection for computers with built-in antivirus, web protection, and web filtering (add on) services, managed by us via our centralized cloud management dashboard.

Business Continuity Services

üBackup Solutions:  After a thorough evaluation of your current backup strategy, we work with you to tune up your existing setup or deploy a better suited system.

üLifeCycle Management:  Every 3-5 years every business is faced with the dilemma of replacing failing, slow, or antiquated computers.  These costs are large, and are often all at once, especially when it comes to servers.  Ask about our LifeCycle Management plan as it changes this dynamic permanently, and converts the up-front big costs to a simple, scheduled, budgeted, and fully managed solution.

Managed services take the burden off of the business to manage their growing and complex computer needs.  Our entry level plan includes a host of necessary services:  Alert monitoring, automated performance tuning, in-depth reporting, and patch management.  Depending on the depth of management you may wish us to provide we can also provide unlimited hour support options, device encryption, and business continuity services. 

MANAGED SERVICES PLANS

Basic Managed Computer Care

An entry level plan designed to provide a core set of managed services, and provide optional block hours for break / fix and maintenance.

üMonthly Base Pricing:  $4 for each PC, $10 for each server based on a 3-year contract

üManaged Services:  Monitoring and patch management (PCs)

üBlock Hours (optional):  Monthly recurring bucket of hours for Adds, Changes, and Moves

üAdds, Changes, and Moves:  Hourly

üBreak/Fix and Maintenance:  Hourly (PCs are automatically updated weekly)

Essential Managed Computer Care

Covering the essentials, this plan designed to provide a core set of managed services, provide security services, and provide optional block hours for break / fix and maintenance.

üMonthly Base Pricing:  $7 for each PC, $12 for each server based on a 3-year contract

üManaged Services:  Monitoring, Antivirus, Web Protection, and patch management (PCs)

üBlock Hours (optional):  Monthly recurring bucket of hours for Adds, Changes, and Moves

üAdds, Changes, and Moves:  Hourly

üBreak/Fix and Maintenance:  Hourly (PCs are automatically updated weekly)

Advanced Managed Computer Care

Our most popular plan is designed to provide a well-rounded set of managed services.  All break/fix and maintenance service hours are at no additional cost, and comprehensive reporting is available and can be reviewed annually with the client if desired.

üMonthly Base Pricing:  $28 for each PC, $49 for each server based on a 3-year contract

üManaged Services:  Same as the Essential plan plus:  Unlimited computer break / fix and maintenance hours, quarterly scheduled server maintenance, and reports

üBlock Hours (optional):  Monthly recurring bucket of hours for Adds, Changes, and Moves

üAdds, Changes, and Moves:  Hourly

üBreak/Fix and Maintenance:  Unlimited hours and scheduled maintenance

Complete Managed Computer Care

You want a flat rate service plan?  All of the features of the Advanced plan are included.  We also provide up to ¼ hour of additional service hours per device each month (does not rollover)

üMonthly Base Pricing:  $44 for each PC, $65 for each server based on a 3-year contract

üManaged Services:  Same as the Essential plan plus:  Unlimited computer break / fix and maintenance hours, quarterly scheduled server maintenance, and reports

üBlock Hours (optional):  Monthly recurring bucket of hours for Adds, Changes, and Moves

üAdds, Changes, and Moves:  Hourly

üBreak/Fix and Maintenance:  Unlimited hours and scheduled maintenance

MANAGED COMPUTER CARE PLAN COMPARISONS

Service Handling

Basic

Essential

Advanced

Complete

Contract Terms (M=Monthly, 1-Year, 2-Year, 3-Year)

M/1/2/3

M/1/2/3

M/1/2/3

M/1/2/3

Priority Service Level

2

2

1

1

Service for Adds, Changes, or Moves

Hourly

Hourly

Hourly

Included

Service for Maintenance

Hourly

Hourly

Unlimited

Unlimited

Maintenance Schedule for PCs

None

Weekly

Weekly

Weekly

Maintenance Schedule for Servers

None

None

Quarterly

Quarterly

15 Minute Timekeeping Increments

P

P

P

P

Rollover Block Hours if Applicable

P

P

P

P

No Charge Technology Consultations

P

P

P

P

P Included in Plan      + Optional, May be Added to Plan      W Not Available for Plan

Client Access Portal

Basic

Essential

Advanced

Complete

Create / View Tickets

P

P

P

P

Manage / View Projects

P

P

P

P

Self-manage Portal Users

P

P

P

P

View Invoices

P

P

P

P

View Block Hour Balances

P

P

P

P

View Management Dashboard

W

W

P

P

P Included in Plan      + Optional, May be Added to Plan      W Not Available for Plan

Managed Services - Alerts and Reporting

Basic

Essential

Advanced

Complete

Asset Inventory for Desktops and Laptops

P

P

P

P

Asset Inventory for Servers

P

P

P

P

Asset Inventory for Mobile Devices

P

P

P

P

System Tray Help Center

P

P

P

P

Executive System Reports

P

P

P

P

Alert Notifications

P

P

P

P

Backup Checking

P

P

P

P

Critical Events Checking

P

P

P

P

Monthly Computer Network Reports

P

P

P

P

Annual Computer Network Review

+

+

P

P

Mobile Device Management

+

+

+

+

P Included in Plan      + Optional, May be Added to Plan      W Not Available for Plan

Managed Services - Security and Performance

Basic

Essential

Advanced

Complete

Patch Management for Desktops and Laptops

P

P

P

P

Patch Management for Servers

P

P

P

P

Automatic Performance Tuning

P

P

P

P

Antivirus with Free Virus Removal

W

P

P

P

Web Protection

W

P

P

P

Website Filtering

+

+

+

+

Device Encryption for USB storage

+

+

+

+

Device Encryption for Desktops and Laptops

+

+

+

+

Device Encryption for Mobile Devices

+

+

+

+

Mobile Device Management

+

+

+

+

P Included in Plan      + Optional, May be Added to Plan      W Not Available for Plan

Managed Services - Business Continuity

Basic

Essential

Advanced

Complete

Online Backup

+

+

+

+

System LifeCycle Documented Schedule

W

+

+

P

P Included in Plan      + Optional, May be Added to Plan      W Not Available for Plan

Cloud Services

Basic

Essential

Advanced

Complete

Office 365 Business

+

+

+

+

Office 365 Business Essentials

+

+

+

+

Office 365 Business Premium

+

+

+

+

Office 365 Exchange Online (P1)

+

+

+

+

Office 365 Exchange Online Kiosk

+

+

+

+

Office 365 Enterprise E1

+

+

+

+

Office 365 Enterprise E3

+

+

+

+

Office 365 Enterprise Kiosk (K1)

+

+

+

+

ShareSync HIPAA Compliant Cloud File Services

+

+

+

+

SPAM Filtering

+

+

+

+

Website Hosting

+

+

+

+

P Included in Plan      + Optional, May be Added to Plan      W Not Available for Plan